Warranty Policy 

At Sur-Ron Puerto Rico, we offer a Limited Warranty to ensure your confidence in the quality and performance of our products.

  1. Return Policy: Our bikes are large and costly to ship, and once ridden, they are considered used. Therefore, we do not accept returns unless the bike is dead on arrival. We strongly advise conducting thorough research before making a purchase with us. Minor cosmetic issues, such as scratches or paint chips, do not qualify for warranty replacement or returns. However, we may consider offering a reasonable discount in such cases.
  2. Defective Parts: Within 30 days of the delivery date, we will replace any part that is found to be defective due to manufacturing issues.
  3. Power System Warranty: The power system, including the motor, controller, display, and battery, is covered under a 3-month limited warranty.
  4. Exclusions: The limited warranty does not cover normal wear components such as bearings, seals, chain, brake components, and suspension valving. Additionally, any damage caused by misuse, accidents, collisions, neglect, alterations to wiring, installation of non-genuine parts, or usage for racing purposes is not covered. Any misuse in charging, storing, or discharging the battery will void this limited warranty. Please note that limited warranties are non-transferable, and you must provide proof of purchase from Sur-Ron Puerto Rico when requesting warranty replacement.

Return Policy 

We understand that sometimes a product may not meet your expectations, and in such an event, we invite you to review the following terms related to returning a product.

  1. Cancellation: All sales are final.
  2. Payments and/or deposits are non refundable.
  3. Once an order has been placed no changes or cancellations will be accepted.

We strive to provide exceptional service and stand by the quality of our products. If you have any further questions or need assistance, please feel free to contact our customer service team. We are here to help you have a rewarding experience with Sur-Ron Puerto Rico.